Customer Service Matters in the Window Industry

Customer service is one of the most important things any business in Clearwater, FL can provide. When you have to return something, you visit the customer service department. If the representatives are rude and unfriendly, you probably won’t remain in the store to buy something else. On the other hand, if they’re helpful and efficient, you’ll return to the store and recommend it to your friends. Customer service matters in every industry, even if you are getting new windows for your home. Here are some things to think about regarding customer service if you are looking into buying new windows for your home.

Is there a customer service department?
When you speak with a company about getting new windows Largo, ask if they have a customer service department or how they handle customer complaints or causes. Some companies don’t have customer service departments at all and that can be okay as long as they take care of their customers correctly in a timely manner. Finding out their process in advance can save you headaches later.

What are the online reviews like?
There are going to be plenty of great reviews on the company website, but with the internet at your fingertips, you can look up reviews on the window company on other sites to find out if customers have good experiences with them or not. Always check with the Better Business Bureau to look into any complaints and see how they were resolved.

Are there referrals available?
Any window company should have a list of referrals that you can call and talk to about their experiences. You will want to ask them about what went right and if there was anything they’d do differently. You might also drive by homes that have windows from the company to see the end results. There might also be company yard signs in neighborhoods around you, advertising their recent work.

How are you treated upfront?
You can tell a lot about a company based on how they treat you even before you are a customer. Give them a call, ask a few basic questions, and see how they react. Are they friendly, helpful, and willing to spend time listening to you? Or are they pushy, trying to get you to come in, or attempting to brush you off so they can move on with their day? How you are treated over the phone can translate into how you will be treated in person.

At Clearwater Window & Door Inc, we treat customers with the utmost respect and care. We want your experience to be nothing but top notch and that includes everything from the quality windows and installation you get, to the customer service you receive. Give us a call at 727-559-7007 and we’ll prove it to you! You can also visit our friendly experts in person at 2025 Gulf to Bay Blvd, Clearwater, FL 33765 for help and to look around at the options we provide.